terms of service
These terms of use (hereinafter referred to as "these Terms") apply to all matters between Nakayoshi Shoji Co., Ltd. (hereinafter referred to as "our company") and users (defined in Article 3) who use the website "RIVERET | agney* | taffeta official brand site - designer tableware made from natural materials" (hereinafter referred to as "this site").
Please read the terms and conditions carefully before using this website and make sure you agree to them before using it.
Please note that by using this site, you will be deemed to have agreed to all of these terms and conditions.
Article 1 Scope of Application and Changes to These Terms
1. These Terms and Conditions apply to the use of the services provided by our company as set forth in Article 2.
2. The Company may revise these Terms at its discretion, as necessary, to the extent permitted by Article 548-4, Paragraph 1 of the Civil Code. The Company may also establish terms that supplement these Terms (hereinafter referred to as "Supplementary Terms"). The Supplementary Terms shall constitute the content of these Terms, and the Supplementary Terms shall also apply to users to whom these Terms apply.
3. With regard to any revisions to these Terms, the Company shall notify the revised Terms in advance, together with the effective date, in a manner designated by the Company, and the revised Terms shall come into effect on the effective date. Users will be subject to the revised Terms, so please periodically visit this page and check the latest terms. In addition, if the consent of the User is required by law when changing these Terms, and the User uses the Service (defined in Article 2) after the contents of the revised Terms have been notified to the User, the User shall be deemed to have agreed to the application of the revised Terms.
Article 2 Services Provided
1. The services provided by our company shall be the services listed in the following items (hereinafter referred to as "the Services").
(1) Goods sales services
(2) Information provision services
(3) Various services provided by our company
(4) Various services incidental to the above
2. We reserve the right to revise the content of this Service at our discretion.
Article 3 User definition: "User" refers to individuals, corporations, and other organizations that use the Service. In addition, by using the Service, the User is deemed to have agreed to these Terms of Use.
Article 4 Definition of Member
1. "Member" refers to a User who agrees to these Terms and Conditions, completes the prescribed procedures required for application for membership on this Site, and has been approved by our Company.
2. "Member Information" refers to information about the Member himself/herself that the Member discloses to the Company, as well as information regarding the Member's transaction history, etc.
3. These terms and conditions apply to all members.
Article 5 Membership Registration
1. (Membership)
Users who agree to these terms and conditions, complete the required procedures for applying for membership on this website, and whose application is approved by our company will be eligible to become members. Membership registration procedures must be completed by the user themselves, and registration by a proxy is not permitted under any circumstances. When a corporation or other organization registers as a member, the registration must be made under the personal name of the representative or person in charge, along with the name of the corporation or organization. Our company reserves the right to refuse membership applications from individuals whose membership has been revoked in the past or who our company deems unsuitable.
2. (Membership Fees)
There are no joining fees, annual fees or other costs to become a member.
3. (Registration of Member Information)
When registering as a member, please read the input instructions carefully and enter the required information accurately into the designated input form. Special symbols, old kanji characters, Roman numerals, etc. cannot be used when registering member information. If such characters are registered, our company will change them. When joining, members must not register any fraudulent information, such as false information, information from a third party, or non-existent information. Even after membership has been approved, if any such fraud is discovered, our company has the right to cancel the member registration without the need to notify the member in advance.
4. (Changes to Member Information)
If there are any changes to the information that a member has reported to our company, the member must promptly notify us of the changes by taking the prescribed procedures required to change the registered information on this website. Our company shall not be liable for any damages incurred as a result of failure to change the registered information. In addition, even if the registered information is changed, any transactions that have already been processed before the change to the registered information will be carried out based on the information before the change to the registered information.
Article 6 Management of Member Information
1. The Company will grant each Member a Member ID and password. Members can change their Member ID and password at their own discretion.
2. The Member ID may be substituted with the email address registered by the User when registering as a Member (hereinafter referred to as the "Registered Email Address"). In these Terms and Conditions, "Member ID" shall include both "Member ID" and "Registered Email Address."
3. Members shall manage their member ID and password at their own responsibility and shall not lend, transfer, sell, etc. them to a third party.
4. Members shall manage their member IDs and passwords at their own risk, and regardless of whether or not there is negligence on the part of the member, the Company shall not be liable for any damages suffered by a member as a result of another person using his/her member ID and password, except in cases where such damages are due to reasons attributable to the Company.
5. Any expression of intent made to our company using your member ID and password will be deemed to be the member's own expression of intent, except in cases where the cause is attributable to our company, and the member will be responsible for all payments etc. arising therefrom.
6. If a Member discovers that his/her Member ID and password have been used illegally by a third party, he/she shall immediately notify the Company and follow any instructions given by the Company.
Article 7 Withdrawal If a member wishes to withdraw from the service, he/she must complete the necessary procedures on this website, and the withdrawal will take effect when the Company receives the withdrawal request from the member. After withdrawal, the member will no longer be able to use the member-only services that were provided to the member before.
Article 8 Handling of Personal Information
1. The Company will handle users' personal information in accordance with the "Privacy Policy" separately stipulated.
2. We may provide information (including advertisements) to users who request it through email newsletters and other methods. Users must indicate their desire to receive information on this website in a manner specified by our company. However, the provision of information necessary for the operation of this website cannot be stopped at the member's request.
Article 9 Suspension of provision of this service, cancellation of membership registration, and liability for compensation If a user or a third party commissioned by the user commits any of the following acts, the Company may suspend provision of this service or cancel the membership registration without prior notice to the user. Furthermore, the user in question shall be liable to compensate the Company for any damages incurred as a result of such acts.
(1) When a member uses a member ID and password illegally. (2) When, regardless of whether or not the member has malicious intent, he/she interferes with the Company's business by accessing this Site and falsifying information or sending harmful computer programs to this Site. (3) When he/she infringes the intellectual property rights of the products handled by this Company and the content on this Site. (4) When he/she makes a false statement when applying for membership. (5) When he/she delays payment for the Service or otherwise defaults on an account. (6) When he/she repeatedly returns or cancels products. (7) When he/she falls under any of the items in Article 21 (Prohibited Items). (8) If an unreasonable demand is made that exceeds legal responsibility. (9) If an individual makes threatening remarks or uses violence in relation to a transaction. (10) If an individual spreads rumors, uses fraudulent means or uses force to damage the other party's credit or interferes with the other party's business. (11) If an individual is found to belong to or have connections with antisocial forces, or is found to have transactions with antisocial forces. (12) If an individual engages in any other act that violates these Terms of Use. (13) If an individual is reasonably determined by the Company to be inappropriate as a Member or user of this Site.
Article 10: Conclusion of the sales contract
1. The sales contract between the user and our company will be established when our company ships the ordered products to the user.
2. Minors must obtain the consent of their legal guardian before ordering products. When an order is placed by a minor, the Company will assume that the consent of the minor's legal guardian has been obtained.
3. After completing an order, the User shall pay the product price (hereinafter referred to as the "Price") at the time of the order to the Company using the payment method specified by the User at the time of the order, as stipulated in Article 14.
Article 11 Non-conclusion of sales contract, etc.
1. Our company reserves the right to refuse to enter into a sales contract for an order even after the user has placed the order in any of the following cases. In such cases, our company shall not be liable for any damages incurred by the user as a result of the sales contract not being entered into.
(1) If there is an error in the product specifications or shipping address information specified by the user
(2) If an order is placed to an area where delivery is not possible
(3) If the user fails to pay the full amount within the specified period.
(4) If the credit card company designated by the User notifies the User of a default on the card.
(5) If the name on the transfer account is different from the user's name and payment cannot be confirmed.
(6) If the ordered item is out of stock and the date of arrival is not yet determined
(7) If the product is damaged or defective before delivery, there is no stock to replace it, and the arrival date is uncertain
(8) If the manufacturer or supplier has discontinued production of the product or is otherwise unable to supply it
(9) If there is an error in the product information or sales price of the product you ordered
(10) If delivery of the goods is impossible due to other circumstances
2. Our company may cancel the contract even after the conclusion of the sales contract in the following cases. In such cases, we may charge the user the actual costs incurred up to the time of the contract cancellation.
(1) If the product cannot be delivered due to an unknown delivery address, long-term absence, or refusal to receive the product
(2) If the user fails to pay the full amount within the specified period (including the case of item 5 of the preceding paragraph).
(3) If the user is deemed to belong to or have a connection with antisocial forces, or is deemed to have transactions with antisocial forces
(4) Any other fraudulent or inappropriate conduct in using the Service.
3. Until the conclusion of the sales contract stipulated in the preceding Article 1, the User may cancel an order in accordance with the Company's regulations and prevent the sales contract for that order from being concluded.
Article 12 Product Information
1. Product information such as specifications and options for each product will be displayed on each product page.
2. Our company reserves the right to change product information, such as product specifications and options, without prior notice to users.
Article 13 Sales price, etc.
1. The sales price and shipping fee for each product will be displayed on each product page.
2. We reserve the right to change the sales price and shipping fees of products without prior notice to users.
3. Even if either the product sales price or the shipping fee for the product, or both, are changed after a user places an order, the user must pay the price at the time the order is completed, and we will not refund the difference to the user.
Article 14 Timing and method of payment
1. When placing an order, the User may choose from the following payment methods:
(1) Credit card
(2)Amazon Pay
(3) Rakuten Pay (formerly Rakuten ID Payment)
(4) Postpaid (convenience stores, post offices, banks, LINE Pay)
(5) Cash on delivery (Shipping company: Yamato Transport)
2. We reserve the right to add or delete the payment methods specified in each item of the preceding paragraph.
3. If the User selects credit card payment and is notified by the credit card company designated by the User that the card has defaulted, the Company reserves the right to request the User to pay the amount by another payment method.
Article 15 Communications and Notifications Inquiries regarding the Service, other communications or notifications from Users or Members to the Company, as well as notifications regarding changes to these Terms and Conditions, and other communications or notifications from the Company to Users and Members, shall be made in the manner specified by the Company.
Article 16 Delivery of Products
1. All orders will be delivered by a delivery company designated by our company. The delivery company will be selected at our discretion, taking into consideration the size, weight, and nature of the product. Users cannot specify a delivery company.
2. Products are only delivered within Japan. Delivery may not be possible to remote islands or other areas within Japan. If an order is placed to an area where delivery is not possible, we may refuse to enter into a sales contract in accordance with Article 11 of these Terms and Conditions.
3. If the delivery destination of the product is outside the carrier's standard service, additional delivery charges may apply, which will be charged to you after you place your order.
4. When multiple items are shipped in one order, the delivery time, date and delivery service may vary for each item as they will be shipped from different origins depending on the items, stock availability and nature of the items.
5. Once we have arranged for the shipment of the product, we cannot accept changes to the delivery address or delivery date and time from the user, regardless of the reason or circumstances.
6. The user may specify that the product be delivered to a location other than the user's own residence. However, if the user does not receive the product himself, the user must notify the recipient of the delivery address in advance that the product will be delivered by our company and ensure that the delivery is completed without delay. If the product is returned to our company due to the user's or recipient's reasons such as refusal to receive the product or long-term absence, and the product is delivered again at a later date, the user must pay the actual shipping fee for the return and the redelivery to our company.
7. If the User is not at home on the delivery date and a "Notice of Absence" has been placed in the User's mailbox, the User must make arrangements with the delivery company for redelivery.
8. If the user specifies a delivery date and time, that information will be provided to the product delivery company. However, as this may vary depending on delivery conditions, etc., we cannot guarantee the exact delivery date and time.
9. The scheduled delivery date may change without prior notice due to factors such as fluctuations in inventory status, busyness on the delivery route, delivery company closures, and natural disasters (bad weather).
10. The user must confirm the delivery route before purchasing. If the delivery company determines that delivery is difficult, the delivery location may be changed or an additional fee may be charged.
11. If you use delivery with installation (regardless of whether or not assembly is required), we will inform you of the earliest possible delivery date and the date on which the delivery date can be changed. If you change the date or time after the date on which the change can be made, if you are not present when we visit on the day, or if we are unable to carry in or set up the product due to the condition or circumstances of the building or room when we visit on the day and the product is returned, this will be treated as a redelivery according to the delivery company's regulations, and you will be charged the redelivery fee as stipulated by our company.
12. We shall not be liable for any direct or indirect damage suffered by the user due to delay in delivery of the product, regardless of the reason for the delay.
Article 17 Returns and Exchanges
1. For all orders, after the sales contract has been concluded, the User may not change to another product, change the specifications, cancel, or return or exchange the product for their own reasons.
2. If the product delivered to the user is defective, damaged, or incorrect, the user must contact us via this website with details within five days of receiving the product. If the necessary information is provided within the period and it is determined that the product is defective, damaged, or incorrect, we will exchange it for a new product of the same type. In this case, we will cover the shipping costs and other expenses associated with the exchange. However, this only applies if the product is returned to the location specified by us using the return slip and delivery company specified by us, and in the specified packaging method. If you do not follow our instructions, we will not cover the costs of returning the product.
3. If a product defect, damage, or incorrect product can be remedied by replacing the product or parts, we will only replace the product or parts.
4. When exchanging a product based on the preceding paragraph, if the product to be exchanged falls under any of the following items, the Company will provide a refund rather than an exchange.
(1) If the product is out of stock and the next arrival date is unknown
(2) If the product is damaged, broken, or otherwise defective before delivery, and there is no replacement stock available and no scheduled arrival date has been determined.
(3) If the manufacturer or supplier has discontinued production of the product or is otherwise unable to supply it
(4) When it is difficult to deliver the product according to the specifications required by the user
(5) If delivery of the goods is impossible due to other circumstances.
5. Although we take great care in handling our products, the user acknowledges that minor scratches (scratches) may occur due to unavoidable circumstances during assembly, packaging, or shipping. In such cases, the product is not considered defective and is not eligible for return or exchange.
6. Users acknowledge that the appearance of the actual product may differ from the product photo due to differences in color and texture of the actual product and individual differences in the material of the product, etc. In such cases, the product is not considered defective and is not eligible for return or exchange.
7. Product specifications are subject to change from time to time for reasons such as quality improvement. Even if you purchase a product with the same model number as a product you purchased in the past, the specifications may be different. In such cases, the product is not considered defective and is not eligible for return or exchange.
Article 18 Copyright, etc.
1. Users may not use or disclose any copyrighted material or other information provided through this Site beyond the scope of personal use by the User as stipulated by the Copyright Act and other laws.
2. If a user violates the provisions of this article and a problem arises regarding copyright or other intellectual property rights, the user shall resolve the problem at his/her own expense and responsibility. Furthermore, the user shall not cause any inconvenience or damage to the Company, and in the unlikely event that the Company suffers damage, the user shall be liable to compensate the Company for the damage suffered as a result.
Article 19 Management of Access Information
1. In operating this website, we may collect user access information about the user's access history using cookies, etc. The purpose of this is limited solely to providing services to users, improving future services, and delivering behavioral targeting advertisements, and we will not collect or use information that can identify individuals or for any other purposes.
2. If a user sets their web browser to reject cookies, their use of the Service may be restricted.
Article 20: Prohibition of Transfer of Credits and Contractual Status Users may not transfer to a third party any credits or contractual status against our company that arise from transactions on this site.
Article 21 Prohibited Acts When using the Service, Users shall not engage in any of the following acts.
(1) Any act that violates or may violate laws, regulations or these Terms of Use.
(2) Any act that infringes or may infringe on the rights, interests, reputation, etc. of other users, third parties, or our company.
(3) Criminal acts, acts that go against public order and morals, or acts that may be considered as such
(4) Any action that interferes with or may interfere with the operation or business of this website.
(5) Using the Service by illegally using personal information of a third party or false information
(6) Any other act that the Company reasonably determines to be inappropriate.
Article 22 Suspension or interruption of services
1. In order to maintain the smooth operation of the Service, the Company may suspend all or part of the Service without prior notice if any of the following circumstances apply:
(1) When necessary for regular or emergency maintenance of the system.
(2) When the system is overloaded
(3) If it becomes difficult to operate the system due to fire, power outage, interference by a third party, etc.
(4) Any other case in which the Company reasonably determines that it is unavoidable to suspend the system.
2. We shall not be liable for any damages incurred as a result of the user being unable to use the Service during the period when all or part of the Service is suspended, except in cases where there is a reason attributable to our company.
Article 23 Other Disclaimers
1. In providing this Service, the Company shall not be liable for any interruption, delay, or suspension of the system, loss of data due to failure of communication lines or computers, damage caused by unauthorized access to data, or other damage, loss, or disadvantage incurred by users in relation to the use of this Service, except in cases where such damage is attributable to the Company.
2. We will make every effort to ensure that email content sent from our web pages, servers, domains, etc. does not contain harmful content such as computer viruses. However, in the unlikely event that such harmful content is included, we shall not be liable for any damages, losses, disadvantages, etc. suffered by users as a result, except in cases where there is a reason attributable to our company.
3. We shall not be liable for any damage, loss, disadvantage, etc. arising from a user's violation of these Terms and Conditions.
4. In the event that the Company is liable for damages to the User based on the contents of these Terms and Conditions or other reasons (hereinafter referred to as the "Cause for Compensation"), except in cases where the Company is guilty of willful misconduct or gross negligence, the Company's liability for compensation shall be limited to the actual amount of damages normally recognized as arising from the cause for compensation, and shall be limited to the total amount of the product price, shipping fee, etc. (including consumption tax; hereinafter referred to as the "Product Price, etc." in this section) for the order related to the cause for compensation. However, if it is not possible to identify an order related to the cause for compensation, the Company's liability for compensation shall be limited to the product price, etc. for the order placed most recently prior to the occurrence of the cause for compensation.
5. We may change, delete, or add to the configuration of this website, each content, each page, each service, products handled, and other items at any time at our discretion.
6. The User shall bear the costs of preparing and installing computer equipment and communications equipment necessary to use the Service, Internet connection fees, line usage fees and other communications fees, and all other costs, and shall use the Service within the scope of its own responsibility.
7. If a user's data is lost or becomes illegible due to a breakdown or problem in our computer equipment or communication equipment used to provide this service, or a failure in a communication line, etc., our company may immediately cancel or terminate the purchase contract and suspend the provision of this service without notice to the user and without conditions.
8. If the Company is obligated to notify the user of any matter, the Company will be deemed to have fulfilled such obligation by notifying the user based on the information registered in advance by the user. Furthermore, the Company will be exempt from liability by processing all notifications and other necessary procedures based on the information registered by the user.
9. If a user causes damage to a third party by using the Service, the user shall resolve the matter at his/her own responsibility and expense, and the Company shall not be held liable in any way except in cases where the cause is attributable to the Company.
10. The Company may provide users with any information or advice as appropriate, but shall not be liable for any damages resulting from such information or advice.
11. We shall not be liable for any damages caused by the user's violation of these Terms and Conditions.
Article 24 Governing Law and Court of Jurisdiction
1. The establishment, validity, performance and interpretation of these Terms and Conditions shall be governed by Japanese law.
2. If any problem arises regarding the use of this service that cannot be resolved by these Terms and Conditions, the user and the company shall negotiate in good faith to resolve the problem.
3. In the event that litigation arises regarding these Terms and Conditions, the district court with jurisdiction over the defendant's head office location shall be the exclusive court of first instance.
Established on May 31, 2024
Please read the terms and conditions carefully before using this website and make sure you agree to them before using it.
Please note that by using this site, you will be deemed to have agreed to all of these terms and conditions.
Article 1 Scope of Application and Changes to These Terms
1. These Terms and Conditions apply to the use of the services provided by our company as set forth in Article 2.
2. The Company may revise these Terms at its discretion, as necessary, to the extent permitted by Article 548-4, Paragraph 1 of the Civil Code. The Company may also establish terms that supplement these Terms (hereinafter referred to as "Supplementary Terms"). The Supplementary Terms shall constitute the content of these Terms, and the Supplementary Terms shall also apply to users to whom these Terms apply.
3. With regard to any revisions to these Terms, the Company shall notify the revised Terms in advance, together with the effective date, in a manner designated by the Company, and the revised Terms shall come into effect on the effective date. Users will be subject to the revised Terms, so please periodically visit this page and check the latest terms. In addition, if the consent of the User is required by law when changing these Terms, and the User uses the Service (defined in Article 2) after the contents of the revised Terms have been notified to the User, the User shall be deemed to have agreed to the application of the revised Terms.
Article 2 Services Provided
1. The services provided by our company shall be the services listed in the following items (hereinafter referred to as "the Services").
(1) Goods sales services
(2) Information provision services
(3) Various services provided by our company
(4) Various services incidental to the above
2. We reserve the right to revise the content of this Service at our discretion.
Article 3 User definition: "User" refers to individuals, corporations, and other organizations that use the Service. In addition, by using the Service, the User is deemed to have agreed to these Terms of Use.
Article 4 Definition of Member
1. "Member" refers to a User who agrees to these Terms and Conditions, completes the prescribed procedures required for application for membership on this Site, and has been approved by our Company.
2. "Member Information" refers to information about the Member himself/herself that the Member discloses to the Company, as well as information regarding the Member's transaction history, etc.
3. These terms and conditions apply to all members.
Article 5 Membership Registration
1. (Membership)
Users who agree to these terms and conditions, complete the required procedures for applying for membership on this website, and whose application is approved by our company will be eligible to become members. Membership registration procedures must be completed by the user themselves, and registration by a proxy is not permitted under any circumstances. When a corporation or other organization registers as a member, the registration must be made under the personal name of the representative or person in charge, along with the name of the corporation or organization. Our company reserves the right to refuse membership applications from individuals whose membership has been revoked in the past or who our company deems unsuitable.
2. (Membership Fees)
There are no joining fees, annual fees or other costs to become a member.
3. (Registration of Member Information)
When registering as a member, please read the input instructions carefully and enter the required information accurately into the designated input form. Special symbols, old kanji characters, Roman numerals, etc. cannot be used when registering member information. If such characters are registered, our company will change them. When joining, members must not register any fraudulent information, such as false information, information from a third party, or non-existent information. Even after membership has been approved, if any such fraud is discovered, our company has the right to cancel the member registration without the need to notify the member in advance.
4. (Changes to Member Information)
If there are any changes to the information that a member has reported to our company, the member must promptly notify us of the changes by taking the prescribed procedures required to change the registered information on this website. Our company shall not be liable for any damages incurred as a result of failure to change the registered information. In addition, even if the registered information is changed, any transactions that have already been processed before the change to the registered information will be carried out based on the information before the change to the registered information.
Article 6 Management of Member Information
1. The Company will grant each Member a Member ID and password. Members can change their Member ID and password at their own discretion.
2. The Member ID may be substituted with the email address registered by the User when registering as a Member (hereinafter referred to as the "Registered Email Address"). In these Terms and Conditions, "Member ID" shall include both "Member ID" and "Registered Email Address."
3. Members shall manage their member ID and password at their own responsibility and shall not lend, transfer, sell, etc. them to a third party.
4. Members shall manage their member IDs and passwords at their own risk, and regardless of whether or not there is negligence on the part of the member, the Company shall not be liable for any damages suffered by a member as a result of another person using his/her member ID and password, except in cases where such damages are due to reasons attributable to the Company.
5. Any expression of intent made to our company using your member ID and password will be deemed to be the member's own expression of intent, except in cases where the cause is attributable to our company, and the member will be responsible for all payments etc. arising therefrom.
6. If a Member discovers that his/her Member ID and password have been used illegally by a third party, he/she shall immediately notify the Company and follow any instructions given by the Company.
Article 7 Withdrawal If a member wishes to withdraw from the service, he/she must complete the necessary procedures on this website, and the withdrawal will take effect when the Company receives the withdrawal request from the member. After withdrawal, the member will no longer be able to use the member-only services that were provided to the member before.
Article 8 Handling of Personal Information
1. The Company will handle users' personal information in accordance with the "Privacy Policy" separately stipulated.
2. We may provide information (including advertisements) to users who request it through email newsletters and other methods. Users must indicate their desire to receive information on this website in a manner specified by our company. However, the provision of information necessary for the operation of this website cannot be stopped at the member's request.
Article 9 Suspension of provision of this service, cancellation of membership registration, and liability for compensation If a user or a third party commissioned by the user commits any of the following acts, the Company may suspend provision of this service or cancel the membership registration without prior notice to the user. Furthermore, the user in question shall be liable to compensate the Company for any damages incurred as a result of such acts.
(1) When a member uses a member ID and password illegally. (2) When, regardless of whether or not the member has malicious intent, he/she interferes with the Company's business by accessing this Site and falsifying information or sending harmful computer programs to this Site. (3) When he/she infringes the intellectual property rights of the products handled by this Company and the content on this Site. (4) When he/she makes a false statement when applying for membership. (5) When he/she delays payment for the Service or otherwise defaults on an account. (6) When he/she repeatedly returns or cancels products. (7) When he/she falls under any of the items in Article 21 (Prohibited Items). (8) If an unreasonable demand is made that exceeds legal responsibility. (9) If an individual makes threatening remarks or uses violence in relation to a transaction. (10) If an individual spreads rumors, uses fraudulent means or uses force to damage the other party's credit or interferes with the other party's business. (11) If an individual is found to belong to or have connections with antisocial forces, or is found to have transactions with antisocial forces. (12) If an individual engages in any other act that violates these Terms of Use. (13) If an individual is reasonably determined by the Company to be inappropriate as a Member or user of this Site.
Article 10: Conclusion of the sales contract
1. The sales contract between the user and our company will be established when our company ships the ordered products to the user.
2. Minors must obtain the consent of their legal guardian before ordering products. When an order is placed by a minor, the Company will assume that the consent of the minor's legal guardian has been obtained.
3. After completing an order, the User shall pay the product price (hereinafter referred to as the "Price") at the time of the order to the Company using the payment method specified by the User at the time of the order, as stipulated in Article 14.
Article 11 Non-conclusion of sales contract, etc.
1. Our company reserves the right to refuse to enter into a sales contract for an order even after the user has placed the order in any of the following cases. In such cases, our company shall not be liable for any damages incurred by the user as a result of the sales contract not being entered into.
(1) If there is an error in the product specifications or shipping address information specified by the user
(2) If an order is placed to an area where delivery is not possible
(3) If the user fails to pay the full amount within the specified period.
(4) If the credit card company designated by the User notifies the User of a default on the card.
(5) If the name on the transfer account is different from the user's name and payment cannot be confirmed.
(6) If the ordered item is out of stock and the date of arrival is not yet determined
(7) If the product is damaged or defective before delivery, there is no stock to replace it, and the arrival date is uncertain
(8) If the manufacturer or supplier has discontinued production of the product or is otherwise unable to supply it
(9) If there is an error in the product information or sales price of the product you ordered
(10) If delivery of the goods is impossible due to other circumstances
2. Our company may cancel the contract even after the conclusion of the sales contract in the following cases. In such cases, we may charge the user the actual costs incurred up to the time of the contract cancellation.
(1) If the product cannot be delivered due to an unknown delivery address, long-term absence, or refusal to receive the product
(2) If the user fails to pay the full amount within the specified period (including the case of item 5 of the preceding paragraph).
(3) If the user is deemed to belong to or have a connection with antisocial forces, or is deemed to have transactions with antisocial forces
(4) Any other fraudulent or inappropriate conduct in using the Service.
3. Until the conclusion of the sales contract stipulated in the preceding Article 1, the User may cancel an order in accordance with the Company's regulations and prevent the sales contract for that order from being concluded.
Article 12 Product Information
1. Product information such as specifications and options for each product will be displayed on each product page.
2. Our company reserves the right to change product information, such as product specifications and options, without prior notice to users.
Article 13 Sales price, etc.
1. The sales price and shipping fee for each product will be displayed on each product page.
2. We reserve the right to change the sales price and shipping fees of products without prior notice to users.
3. Even if either the product sales price or the shipping fee for the product, or both, are changed after a user places an order, the user must pay the price at the time the order is completed, and we will not refund the difference to the user.
Article 14 Timing and method of payment
1. When placing an order, the User may choose from the following payment methods:
(1) Credit card
(2)Amazon Pay
(3) Rakuten Pay (formerly Rakuten ID Payment)
(4) Postpaid (convenience stores, post offices, banks, LINE Pay)
(5) Cash on delivery (Shipping company: Yamato Transport)
2. We reserve the right to add or delete the payment methods specified in each item of the preceding paragraph.
3. If the User selects credit card payment and is notified by the credit card company designated by the User that the card has defaulted, the Company reserves the right to request the User to pay the amount by another payment method.
Article 15 Communications and Notifications Inquiries regarding the Service, other communications or notifications from Users or Members to the Company, as well as notifications regarding changes to these Terms and Conditions, and other communications or notifications from the Company to Users and Members, shall be made in the manner specified by the Company.
Article 16 Delivery of Products
1. All orders will be delivered by a delivery company designated by our company. The delivery company will be selected at our discretion, taking into consideration the size, weight, and nature of the product. Users cannot specify a delivery company.
2. Products are only delivered within Japan. Delivery may not be possible to remote islands or other areas within Japan. If an order is placed to an area where delivery is not possible, we may refuse to enter into a sales contract in accordance with Article 11 of these Terms and Conditions.
3. If the delivery destination of the product is outside the carrier's standard service, additional delivery charges may apply, which will be charged to you after you place your order.
4. When multiple items are shipped in one order, the delivery time, date and delivery service may vary for each item as they will be shipped from different origins depending on the items, stock availability and nature of the items.
5. Once we have arranged for the shipment of the product, we cannot accept changes to the delivery address or delivery date and time from the user, regardless of the reason or circumstances.
6. The user may specify that the product be delivered to a location other than the user's own residence. However, if the user does not receive the product himself, the user must notify the recipient of the delivery address in advance that the product will be delivered by our company and ensure that the delivery is completed without delay. If the product is returned to our company due to the user's or recipient's reasons such as refusal to receive the product or long-term absence, and the product is delivered again at a later date, the user must pay the actual shipping fee for the return and the redelivery to our company.
7. If the User is not at home on the delivery date and a "Notice of Absence" has been placed in the User's mailbox, the User must make arrangements with the delivery company for redelivery.
8. If the user specifies a delivery date and time, that information will be provided to the product delivery company. However, as this may vary depending on delivery conditions, etc., we cannot guarantee the exact delivery date and time.
9. The scheduled delivery date may change without prior notice due to factors such as fluctuations in inventory status, busyness on the delivery route, delivery company closures, and natural disasters (bad weather).
10. The user must confirm the delivery route before purchasing. If the delivery company determines that delivery is difficult, the delivery location may be changed or an additional fee may be charged.
11. If you use delivery with installation (regardless of whether or not assembly is required), we will inform you of the earliest possible delivery date and the date on which the delivery date can be changed. If you change the date or time after the date on which the change can be made, if you are not present when we visit on the day, or if we are unable to carry in or set up the product due to the condition or circumstances of the building or room when we visit on the day and the product is returned, this will be treated as a redelivery according to the delivery company's regulations, and you will be charged the redelivery fee as stipulated by our company.
12. We shall not be liable for any direct or indirect damage suffered by the user due to delay in delivery of the product, regardless of the reason for the delay.
Article 17 Returns and Exchanges
1. For all orders, after the sales contract has been concluded, the User may not change to another product, change the specifications, cancel, or return or exchange the product for their own reasons.
2. If the product delivered to the user is defective, damaged, or incorrect, the user must contact us via this website with details within five days of receiving the product. If the necessary information is provided within the period and it is determined that the product is defective, damaged, or incorrect, we will exchange it for a new product of the same type. In this case, we will cover the shipping costs and other expenses associated with the exchange. However, this only applies if the product is returned to the location specified by us using the return slip and delivery company specified by us, and in the specified packaging method. If you do not follow our instructions, we will not cover the costs of returning the product.
3. If a product defect, damage, or incorrect product can be remedied by replacing the product or parts, we will only replace the product or parts.
4. When exchanging a product based on the preceding paragraph, if the product to be exchanged falls under any of the following items, the Company will provide a refund rather than an exchange.
(1) If the product is out of stock and the next arrival date is unknown
(2) If the product is damaged, broken, or otherwise defective before delivery, and there is no replacement stock available and no scheduled arrival date has been determined.
(3) If the manufacturer or supplier has discontinued production of the product or is otherwise unable to supply it
(4) When it is difficult to deliver the product according to the specifications required by the user
(5) If delivery of the goods is impossible due to other circumstances.
5. Although we take great care in handling our products, the user acknowledges that minor scratches (scratches) may occur due to unavoidable circumstances during assembly, packaging, or shipping. In such cases, the product is not considered defective and is not eligible for return or exchange.
6. Users acknowledge that the appearance of the actual product may differ from the product photo due to differences in color and texture of the actual product and individual differences in the material of the product, etc. In such cases, the product is not considered defective and is not eligible for return or exchange.
7. Product specifications are subject to change from time to time for reasons such as quality improvement. Even if you purchase a product with the same model number as a product you purchased in the past, the specifications may be different. In such cases, the product is not considered defective and is not eligible for return or exchange.
Article 18 Copyright, etc.
1. Users may not use or disclose any copyrighted material or other information provided through this Site beyond the scope of personal use by the User as stipulated by the Copyright Act and other laws.
2. If a user violates the provisions of this article and a problem arises regarding copyright or other intellectual property rights, the user shall resolve the problem at his/her own expense and responsibility. Furthermore, the user shall not cause any inconvenience or damage to the Company, and in the unlikely event that the Company suffers damage, the user shall be liable to compensate the Company for the damage suffered as a result.
Article 19 Management of Access Information
1. In operating this website, we may collect user access information about the user's access history using cookies, etc. The purpose of this is limited solely to providing services to users, improving future services, and delivering behavioral targeting advertisements, and we will not collect or use information that can identify individuals or for any other purposes.
2. If a user sets their web browser to reject cookies, their use of the Service may be restricted.
Article 20: Prohibition of Transfer of Credits and Contractual Status Users may not transfer to a third party any credits or contractual status against our company that arise from transactions on this site.
Article 21 Prohibited Acts When using the Service, Users shall not engage in any of the following acts.
(1) Any act that violates or may violate laws, regulations or these Terms of Use.
(2) Any act that infringes or may infringe on the rights, interests, reputation, etc. of other users, third parties, or our company.
(3) Criminal acts, acts that go against public order and morals, or acts that may be considered as such
(4) Any action that interferes with or may interfere with the operation or business of this website.
(5) Using the Service by illegally using personal information of a third party or false information
(6) Any other act that the Company reasonably determines to be inappropriate.
Article 22 Suspension or interruption of services
1. In order to maintain the smooth operation of the Service, the Company may suspend all or part of the Service without prior notice if any of the following circumstances apply:
(1) When necessary for regular or emergency maintenance of the system.
(2) When the system is overloaded
(3) If it becomes difficult to operate the system due to fire, power outage, interference by a third party, etc.
(4) Any other case in which the Company reasonably determines that it is unavoidable to suspend the system.
2. We shall not be liable for any damages incurred as a result of the user being unable to use the Service during the period when all or part of the Service is suspended, except in cases where there is a reason attributable to our company.
Article 23 Other Disclaimers
1. In providing this Service, the Company shall not be liable for any interruption, delay, or suspension of the system, loss of data due to failure of communication lines or computers, damage caused by unauthorized access to data, or other damage, loss, or disadvantage incurred by users in relation to the use of this Service, except in cases where such damage is attributable to the Company.
2. We will make every effort to ensure that email content sent from our web pages, servers, domains, etc. does not contain harmful content such as computer viruses. However, in the unlikely event that such harmful content is included, we shall not be liable for any damages, losses, disadvantages, etc. suffered by users as a result, except in cases where there is a reason attributable to our company.
3. We shall not be liable for any damage, loss, disadvantage, etc. arising from a user's violation of these Terms and Conditions.
4. In the event that the Company is liable for damages to the User based on the contents of these Terms and Conditions or other reasons (hereinafter referred to as the "Cause for Compensation"), except in cases where the Company is guilty of willful misconduct or gross negligence, the Company's liability for compensation shall be limited to the actual amount of damages normally recognized as arising from the cause for compensation, and shall be limited to the total amount of the product price, shipping fee, etc. (including consumption tax; hereinafter referred to as the "Product Price, etc." in this section) for the order related to the cause for compensation. However, if it is not possible to identify an order related to the cause for compensation, the Company's liability for compensation shall be limited to the product price, etc. for the order placed most recently prior to the occurrence of the cause for compensation.
5. We may change, delete, or add to the configuration of this website, each content, each page, each service, products handled, and other items at any time at our discretion.
6. The User shall bear the costs of preparing and installing computer equipment and communications equipment necessary to use the Service, Internet connection fees, line usage fees and other communications fees, and all other costs, and shall use the Service within the scope of its own responsibility.
7. If a user's data is lost or becomes illegible due to a breakdown or problem in our computer equipment or communication equipment used to provide this service, or a failure in a communication line, etc., our company may immediately cancel or terminate the purchase contract and suspend the provision of this service without notice to the user and without conditions.
8. If the Company is obligated to notify the user of any matter, the Company will be deemed to have fulfilled such obligation by notifying the user based on the information registered in advance by the user. Furthermore, the Company will be exempt from liability by processing all notifications and other necessary procedures based on the information registered by the user.
9. If a user causes damage to a third party by using the Service, the user shall resolve the matter at his/her own responsibility and expense, and the Company shall not be held liable in any way except in cases where the cause is attributable to the Company.
10. The Company may provide users with any information or advice as appropriate, but shall not be liable for any damages resulting from such information or advice.
11. We shall not be liable for any damages caused by the user's violation of these Terms and Conditions.
Article 24 Governing Law and Court of Jurisdiction
1. The establishment, validity, performance and interpretation of these Terms and Conditions shall be governed by Japanese law.
2. If any problem arises regarding the use of this service that cannot be resolved by these Terms and Conditions, the user and the company shall negotiate in good faith to resolve the problem.
3. In the event that litigation arises regarding these Terms and Conditions, the district court with jurisdiction over the defendant's head office location shall be the exclusive court of first instance.
Established on May 31, 2024
