Notes when ordering
■ In principle, we do not accept the following:
▪ Changing or adding to your order, or cancelling some of the items ▪ Changing your payment method ▪ Specifying multiple shipping addresses in one order ※Please place an order for each shipping address.
▪ Due to system limitations, we are unable to combine multiple orders or split the contents of a single order.
*If you wish to make the above request, please cancel your order and place it again.
■ About email
▪ Your order confirmation email will be sent from " @ny-group.jp ".
▪ Please be sure to set your email address to allow reception.
▪ If you do not receive an email within two business days, please check your spam folder and then contact us via "Contact Us."
■ Other
▪ For all products, no delivery notes/invoices/receipts showing the price are included.
▪ We do not accept combined packaging of multiple items.
Payment
■ Credit card
The accepted cards are as follows:
All credit card companies allow you to pay in full.
▪ For credit card security, we use a system called SSL.
Please rest assured that your card number will be encrypted and transmitted.
▪ Our card payment system does not issue credit card receipts.
▪ Please check the statement sent to you by your card company.
▪ Depending on your usage status, etc., you may be required to change to another payment method.
▪ We may ask you to verify your identity (by telephone, etc.) when placing an order.
▪ You cannot use a credit card in a name other than your own.
■ Amazon Pay
▪ You can easily place an order by using the address and credit card information registered to your Amazon account.
▪ You will need an Amazon.co.jp account to use this service.
■ Rakuten Pay (formerly: Rakuten ID Payment)
▪ Regarding the use of Rakuten Points, an automatic email will be sent from Rakuten,
Or please check your Rakuten Pay usage history .
▪If the delivery address is on a remote island, an additional remote island shipping fee will be charged. Please note in advance.
[Additional shipping charges for remote islands]
Regular price: ¥1,100 (tax included)
Purchases of ¥4,950 (tax included) or more: ¥550 (tax included)
■ Postpaid (convenience store, post office, bank, LINE Pay)
▪ This is a safe and easy payment method that allows you to pay later after the product arrives at a convenience store, post office, bank, or LINE Pay.
▪ The invoice will be sent to you by mail separately from the product.
▪ Payment is required within 14 days of issue.
If payment is not confirmed by the due date, a fee may be charged.
▪ For orders with deferred payment, the deferred payment service of Net Protections, Inc. will be applied, and the payment claim will be transferred to the company. Please agree to the "NP Deferred Payment Terms of Use and the company's Privacy Policy" and select the deferred payment service.
■ Cash on delivery
▪ Shipping company: Yamato Transport ▪ No handling fee for orders over 10,000 yen (excluding tax).
About receipts
■ Credit card / Rakuten Pay / Amazon Pay
▪ You can download the receipt from the "Receipt Download Link" in the shipping completion notification email.
▪ Receipts will be issued within 30 days from the date of the shipping completion notification email.
▪ Electronic documents are not subject to stamp tax, so we cannot affix stamps.
■ Postpaid (convenience store, post office, bank, LINE Pay)
▪ When you pay at a convenience store, post office, bank, LINE Pay, etc., the "transfer receipt" or "transfer slip" is an official receipt under accounting regulations.
▪ In order to prevent duplicate issuance of receipts, our store is unable to issue receipts.
■ Cash on delivery
▪ When you receive your package, the "receipt" or "cash receipt" on the shipping slip for your cash on delivery payment will be the official receipt under accounting regulations.
▪ In order to prevent duplicate issuance of receipts, our store will not issue receipts.
Regarding delivery
■ Shipping fee
▪ Delivery company: Yamato Transport▪ Only one delivery address can be specified per order.
▪ Additional shipping charges apply for Okinawa and remote islands.
▪ [You can specify the desired delivery time]
Morning / 2pm to 4pm / 4pm to 6pm / 6pm to 8pm / 7pm to 9pm *Even if you specify a time, delivery may not be possible within the specified time due to circumstances on the delivery company's side.
▪ If the delivery company's storage period expires due to a long absence or unknown address at the delivery address, you may be required to pay the shipping fee for forwarding. Please note this in advance.
■ Delivery time
▪ Products without personalization: Shipped from the factory within 1-2 business days after your order is confirmed. Products with personalization: Shipped from the factory within 5-7 business days after your order is confirmed. ▪ Delivery may be delayed due to weather or other road conditions.
Please contact each shipping company for information regarding delivery status.
About consumption tax
■ Consumption tax
▪ Consumption tax rate: 10%
▪ Consumption tax is calculated for each item.
▪Any consumption tax fraction less than 1 yen will be rounded up or down.
Returns Policy
■ 6-month warranty system
▪ If a malfunction occurs when the product is used normally in accordance with the instructions and precautions, please contact us within six months of the date of purchase.
We will promptly replace the product with a new one.
For more details, please refer to the instruction manual included with the product.
▪ We do not accept returns or exchanges due to customer convenience. Thank you for your understanding.
